The same goes if someone calls you up, telling you to ignore an SMS about a pending SIM swap request. Simply buy a new Prepaid starter pack and register it for RICA at the store. Locked out of your phone? Went into vodacom 4u kollonade to do sim swap then they inform me they dont have sim cards,then went to vodashop in Kolonade Montana ,they also informed me that they out of sim cards,then bought a sim card at game Kollonade and went back to vodacom to inform sim swap which they informed me that the system is off line and I must come back later. I can log in to www.vodacom.co.za, but alas, no functionality for seeing SMS messages. Vodacom is a great network, so you may be looking to move. • To start the SIM swap process, select the option to use your previous cellphone number. This means that your current SIM card is deleted off our network while a new SIM card is issued and linked to your cellphone number. HI, Data sim card received, called 0821945 a week ago to activate, advised it will take 24 to 48 hours, , called back 2days was told give it another 24 to 48 hours, it is now 6days later still not active. And i have a micro sim, the agent advised it will take 24 hrs to complete. Get cellphone & data contracts, plus Prepaid & Top Up deals. In person: Vodacom Customer Care. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. Whoever stole your phone will not have access to your M-Pesa account. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". Click here to find out what you need to know. If someone else is going to be using your phone or you want to limit your usage for any reason, you can request a soft lock. This is by either receiving a call or making a call. They may call your cell phone service provider and say your phone was lost or damaged. Have a look at this helpful guide for all you need to know. Reply. Go to http://www.vodacom.mobi./mobile/main/howtogetsimswop for more information. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Was this helpful? That’s how to keep your Vodacom number hidden while making calls. Please note my cell number has been suspended and i was told to visit vodacom in order for them to assist me, i visited the vodacom store in Krugersdorp, Cradle Stone Mall,twice already with no luck, at the vodacom store i was told to do a sim swap t And when are certain allocations available to use? If you’re concerned about SIM card swapping, use an authentication app or a security key. That’s how to keep your Vodacom number hidden while making calls. O ... Good day I just wanted to know my balance. Country: South Africa   Region: All Country   City: Customer Care. The consultant just asked me for the sims … HELP ? There are more than 2 000 Vodacom customer care representatives across the country. How to do a Prepaid SIM swap Buy a new Prepaid starter pack and register it for RICA. I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. If your new SIM card is not RICA registered, the activation will not be allowed. Ask TOBi to help you Check account balances, Airtime advance, Buy bundles, Get your PUK number, Do a SIM Swap, Access your invoices/statements and MORE! Note that you will need to call customer services to release your account to enable you activate properly. How do I see my SMS messages without the SIM ? Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * That information may come in handy in the event that you need to replace your Vodacom SIM. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. Have a look at this helpful guide for all you need to know. Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. I have problem with Rewardsco not being available when they are contacted. Join SA's leading network today with one of our competitive packages. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it It can take up to 24 hours before your new SIM to be activated. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. If it's been over 24 hours and you've not received a confirmation, chat to us online. Get a Vodacom SIM . In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. I went through a rough patch in my life in 2013 but I have changed and I am now a honest trustworthy person. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! From the home screen, click on the menu at top left, and select My Account. Suspension/Disconnection . Dial 100 from the new SIM and select the option to use your old cellphone number. The MyVodacom app is your go-to place for all things Vodacom. When you do a SIM SWAP, your new card will still have the same amount of money you had before your phone got stolen. So how do scammers pull off a SIM card swap like this? Have you tried any of these TikTok challenges yet? If it's quicker, you can also get your new SIM in a Vodafone store. Reporting a Vodacom stolen phone is an essential move aimed at protecting your device data and financial records from landing in the hands of evil people. You need a Vodacom prepaid that has been RICA-registered to start the process. Dial 100 from the new SIM and select the option to use your old cellphone number. RICA, short for the Regulation of Interception of Communications and Provision of Communication-Related Information Act, is a process whereby every single sim-card in the country is registered with a user’s personal details such as living-address, and ID … The carrier will help you recover access to your phone number. Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. 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