Alliance Residential consumer reviews, complaints, customer service. If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property. The staff at [redacted] has attempted to complete any and all maintenance... I walked into Patty's office and she was not there. 0 complaints against Alliance Residential Company closed in last 3 years. Therefore this wasn't a surprise to Sama. As previously stated, Broadstone Estates and Alliance have accommodated her requests to the best of our abilities, but to falsely report that payments were made in full and on time is just not possible. In fact I only got a minimal apology for the situation after I called the office and by pure luck got a hold of the person I assume runs the office and told her that I was very unhappy with the whole process. The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! Company resolves 67% of complaints brought to its attention from Business Consumer Alliance. Property Management in Phoenix, AZ. He repeatedly knocked and identified himself, but no one answered. Written notice of my issue was given to [redacted] months prior to communication with the manager Sama. Home Starts Here. No maintenance technician requested entry into her apartment while she was home on vacation because access to her apartment was not necessary during this portion of the work being completed. We value your opinion, that's why we've introduced Hive, our new online community. I wanted to provide you with examples as to how poorly [redacted] is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family. I offered to complete repairs to the fireplace on 7/2/14. requests on numerous occasions; however, the resident has denied us entry to the apartment to complete the repairs. To Whom It May Concern: !” I had to pause for a minute… “D” doesn’t have the authority to resolve a customer service issue that has to wait for his manager???? This is quite a large apartment complex what I figure to be probably over 200 apartments it comes with access to a pool and exercise room,a hot tub a decent playground for the children and if I remember correctly a couple outdoor barbecue grills similar to the ones you would find in a park. I believe this is false advertising. To be honest with you I should've figured this out when they first came in and I saw how quickly the previous head of maintenance left. Her actions and words in the office were, unfortunately, unacceptable. The exterior repairs Ms. [redacted] claims were never completed when she was home were completed from the building exterior. ... • Resolve guest complaints, problems or accidents that cannot be settled directly by team members • Follow up with guests to ensure guest satisfaction I informed her that the carpet was dry when our maintenance technician entered the apartment, but I would personally examine the carpet and schedule the necessary work, including a carpet extraction if it was indeed wet. This letter is in response to Revdex.com complaint #[redacted] regarding a current resident of [redacted] Apartments located at [redacted]. Mention your passion for people and comfort in sales (if leasing). View summaries of the complaint descriptions and responses. - All the doors in our apartment are functional; Submit your complaint or review on Alliance Broadband customer care. BCA has no information regarding government actions at this time. This letter is in response to Revdex.com complaint # [redacted] regarding a resident of [redacted]. Alliance Residential, LLC filed as a Foreign in the State of California on Tuesday, January 2, 2001 and is approximately nineteen years old, as recorded in documents filed with California Secretary of State.A corporate filing is called a foreign filing when an existing corporate entity files in a state other than the state they originally filed in. - The scratches on the doors are caused by use and we have seen them in our new apartment; The resident paid June rent one day late, which resulted in late fees being assessed to her account. She was unhappy with our proposed settlement as the other apartments available were about $200.00  more than the apartment she was originally interested in.To further accommodate this individual, we offered her a lower-priced apartment; however, she was uninterested because the unit was located on the ground floor. My fiancé called back later that day, when my fiancé called and Heidi answered she said she was sorry the employee before had stated they could not help and offered assistance with our bill. Accreditation This business is not BBB Accredited. Type in the email address you registered with. It was unable to be sold so we were required to pay an additional 1,300$ in rent for until the end of September while still paying our mortgage back in [redacted] for where we were actually living for the month of September. So, I asked, what is your position that you have the power to make that call? Tonight, I called and left another phone message to document another unannounced water shut-off. Alliance Residential Company, Phoenix, AZ. Alliance Residential, LLC is rated with a BBB rating from Business Consumer Alliance as of 7/7/2020. Then finally Patty walked in and gave me the phone number. We can help property owners required by … From speaking with others in the complex I know that this charge could not be from a previous months rent that I did not pay because if you are even so much as $.30 off your current amount due you will be threatens with being sent to their lawyers if it isn't taking care of within 10 days of the first of the month. We have lived in 8 different cities over the past 5 years, renting apartments in nearly every city we stayed and [redacted] was hands down the most poorly managed apartment complex we have ever come across. Alliance’s portfolio, which includes 500 multifamily properties and nearly 130,000 primarily Class A units across 21 states. Better Business Bureau ... Access the headquarters listing for Alliance Residential, LLC here. The Registered Agent on file for this company is C T Corporation System Unk and is located at 1015 15th St Nw Suite 1000, Washington, DC 20005. At Alliance Home Inspections LLC, we offer an investigative home inspection that is designed to protect home buyers while providing them with a multitude of exciting benefits. Corporate Advocacy Business Remediation and Customer Satisfaction Program. There are other complexes near by with better customer service! THE worst customer service ever! I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company. They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of it. My latest bill that I got for my rat shows a charge listed only as previous other for $15. Comision 0%. If Ms. [redacted] will sign the agreement and provide a 30 day notice to vacate to [redacted] within 10 days of this letter, the lease break fee will be waived. The only times that we are able to contact them, we are told blatant lies and conflicting information. Alliance took over and worrying about their residence convenience or requirements doesn't even seem to compute in their policy. I never waited more then I think 30 minutes from start to finish for problem to be taken care of with the exception of the water heater that was replaced and that's just because the basic steps take longer than a few hours. We have had to pay over 2,000$ in additional costs due to their poor communication. I noticed that shortly after they took over he was no longer walking around the apartment complex anymore and I never saw him, I should've taken that as a sign that I needed to get myself ready and moved out of here by the end of my lease but I didn't. [redacted] also offered to complete repairs to the leaking window. 78 Equity Residential Reviews and Complaints @ Pissed Consumer Use RevDex to, Increase visibility and credibility of your review by. Once the check arrived, we processed it along with her refund for the excess of what her insurance company paid. We got our electric bill for the month of September which was $351.45 for the month of September. 378 reviews from Alliance Residential Company employees about Alliance Residential Company culture, salaries, benefits, work-life balance, management, job security, and more. But you wouldn’t fix a room block error, an error that is clearly an error on your side? The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. However, [redacted] waived these late fees as a courtesy. Please be aware that at Aura Castle Hills in Lewisville TX, the PDF floor plans you can download and are given to look over do not have accurate dimensions based on the actual apartments Please measure for your self the roomsThis company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDFI believe this is advertising For example, on the PDF the room is shown as being x 8, and when measured was only x I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting I will be voiding my lease at Aura before it becomes effective, and staying in my current apartmentWhich, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completelyThat is what makes me think Alliance and Aura are being very deceptive, Canceled reservation because my daughter could not compete in tournamentsI was TWICE for the reservation, I have lived in this apartment for two years, and after I recently moved out I received a move out statment that charged me all the cleaning fee and damageIn the statement, I was charged for replace doors and window seal for a total of $with no evidence or reasonsI contact the leasing office but no responseThe reasons that I do not believe these items are my responsibility are: I never received a response. I moved in Wednesday, June 17, and the water in this building was off until approximately 7 pm. Ms. [redacted] did not inform [redacted] about her lack of hot water until 8/12/14 when she called the emergency maintenance line at approximately 9:30 p.m. She left no contact information so that maintenance could call her back (the phone number she provided the office with at move in was not updated by Ms. [redacted] when she changed it), and Ms. [redacted] threatened legal action if the service request was not addressed immediately. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. I informed her that I did not appreciate her tone and upsetting words while I was trying my best to help, and returned to my office. Wednesday's shut-off was announced after the fact in an email to residents. We cannot offer more than the two concessions stated above, and we cannot lower the price of a more expensive, enhanced unit as this would  negatively affect our business. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. This company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDF. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. Due to the neglect of the property and harmful health conditions that [redacted]/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted]. They are not able to change a resident’s payment history as everything is integrated with our system, and they can clearly see that she paid late for months. Production began in Fall 2019 with our first product line focused on the luxury fifth wheel market. I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property. There were no hazardous fumes resulting from the sealing of the concrete balconies. [redacted] provided MSDS sheets of every chemical utilized indicating their non-toxic nature to our residents. [redacted] | Sr. Business Manager | Alliance Residential Company[redacted], Address: 1502 Marsh Cove Ct, Tampa, Florida, United States, 33619-5001, Add contact information for Alliance Residential, Sharing is caring! Read information about Siffrin Residential Association at 1440 Westwood Ave in Alliance, Ohio, including amenities, ratings, reviews, complaints, and more. We told them that we were leaving town and did not want to leave the apartment with water running! It is my belief this resident simply wishes to break her lease because of personal issues (and of no fault of the company’s). We had no issues until they came in. Contact customer care: 1800 120 0300. For the month of September when our apartment was vacated the average kilowatt usage was: 35 kilowatts per day. Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? International. She said it would be taken care of immediately. My requests were never handled properly by [redacted] & Alliance Residential Company. 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