Delivery 3 came today. It's actually like he's talking down to us so we "understand" the weight of the purchase. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! Don't patronize. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I don’t accept the balance of the order. Wayfair furniture is pretty decent. Abe Abbas. They lied and strung me along for months for nothing. The furniture is over priced to begin with and the quality in the dumps. Your company is a joke. TWO more nights on the floor. ANOTHER week passes, nothing. We bought a mattress and frame at the Ashley Furniture Store in Springdale, OH on July 7, 2020. She was friendly and great to work with. Not only that but that he would give us the couch for the same price. Like all things you read on the Internet, understand there is no better judge than yourself. Please wait 7 weeks for you to get your furniture. The home store and warehouse both play games and blame each other for mistakes. What good is a bed without a mattress. The sales guy I was working with asked the customers who walked in what the promotion was the last time they came in so he could prove to me how much it fluctuates and what a "great deal" it was. Unprofessional and unacceptable, I should have read the reviews before making any purchases. they did not mention that it took 72 business hours for the hold to be uplifted. I was greeted by the second salesperson I walked past. I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. Ordered our sofa, it was in stock and got it on schedule. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. That's pretty shady, but whatever. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. Next time I need more furniture, I will be going back for Kevin's help! Spare yourself the headache and go elsewhere. My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. We ordered more than $15,000 of new furniture and we are being treated like dirt. I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people. We had purchased a couch from here back in October, which was delivered in a timely fashion. It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. The absolute worst furniture experience of my life. Liars, the whole lot of them. Each time they promise yet again they will 'call back' within 2 hours and guess what? The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Why all the extra drama? I hear nothing but good things about Flexsteel." They are telling me they can not over night a check. Thereafter, it confirmed—in writing—that there is no pending order. Shayla then asked us how our mattress is doing... We told her it was about 15 years old. This also happened on the first replacement where they gave a date only to not show up. One of the chairs were already fraying. I suggested that they remove all the packages and one of the guys said no they can't. 1- was waiting for 30min for them to find cost code. Talk about quality. I was delivery number 12, which you are able to track where your delivery is that day. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! I was approved for what I needed to get the pieces I selected and then the rest was paperwork and verifying information. Very shady business practices at this store. With manufacturers in both the US and China, Ashley products have a wide variety of price points and design options to fit budget-conscious shoppers.In terms of customer sentiment and experiences, shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. They were friendly, patient, and helpful. I will NEVER shop at ASHLEY FURNITURE again and will tell everyone to avoid that headache as well. Update: it's 1/21, two months after placing my huge order. I like the product but sales & direct distribution make me hate this company. At this point its about the principle not even about the money or the couch itself. As we were leaving someone finally approached us. We purchased the Raelyn bedroom suite. No call to the regional manager was needed. Ashley’s furniture products often appear to be designed with the idea that their customers prefer big, plush furniture that looks like a tremendous value at the lowest possible price. He gets desperate and starts pushing other beds again. For all future furniture, we plan to come back for the great customer service and fair prices! I tell him I get it and don't need analogies. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. So I'll have to wait at least another week to get it delivered. They were knowledgeable with the product in the store. It seems to be a scam going on. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. As for the mattresses, he engaged us in a scientific process that determines the mattress that is best suited for us based upon weight and sleeping position. So ok I left. but he didn't. Found same one online from a different retailer for $200 cheaper. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. so what am i suppose to do??? I've had to go the store if I wanted to personally talk with anyone, and even then there was seldom anyone available to help with providing information on our order. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. BUT… the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). Okay. Icalled to cancel and was told I couldnt. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. The store provided the worst customer service experience I have ever dealt with. We definitely regret walking into this place. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. Quality of Ashley Furniture With a worldwide network of testing labs and techniques that include pressure testing and damage control, the quality of Ashley Furniture meets national standards. The 50% off sale is really just the MSRP. It was a good experience. 1) The prices of items in the store are 25%+ higher than on their online store. All associates looked at me and did not greet me at all. I've called, no one acts like they know what to do. I have spoken to at least a handful of workers, two who said they were laid off which made the process even longer. We shopped in June as soon as the stores opened and found a couch and chair that we ordered. And then it was changed to July 21th. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. I just want them to come get the thing and give me my money back. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. The worst. These include Contemporary, Cottage, Metro Modern, Old World, Rustic, Traditional Classics and Youth product lines. I thought the selection was wide for chairs and the quality was nice. We've called, we have complained, and we have written to them (no response). Receipt and verbal confirmations said it would be delivered on 11/20/19. Ashley fixed everything before Covid. Can we get our money back so we can buy furniture for Christmas. Ashley had already made the transaction on my credit card right after I walked out of the store that day! The entire experience was not pleasant and that is why I am doing this review. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all. This place is a joke and a colossal waste of time. Ashley refuses to do anything because I’ve had the couches more than a year. When I asked why, miraculously the call dropped. He gave me a hard time about using the restroom cause I didn't want to buy anything today. We can't order you the furniture. I went to Ashley Furniture on San Felipe on Saturday October 5, 2019 ,I was greeted and I knew exactly what I wanted as I saw it online. I stood there for about 5 minutes and nothing. My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. That may sound okay but my concern is I received a defective product (small as it may be). I had to remind him that it’s proper business practice to follow up on his word. (No store manager on site to talk too!!!!) I called Ashleys again the next day to confirm, and spoke with a girl names Spencer. Ron told me Albert was going to be at the store on Sunday. I called their “guest care” number and told them that one panel board is sticking out. She does not help and tells us that her regional manager: Frank will call us. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. It's you (not me). Seriously? I'll never but thir product again. The living room furniture was delivered by a great team, had no problem. I ordered a simple coffee table set on 11/3/19 and was told it would be delivered on 11/8/19. My mom will be going to the bank in person to file a complaint and disputed the charges. I received the couches and 1 rug. I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. Delivers were rude. Andrew was a very nice and frequently. The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. David Tuong is the best person here. Wrote up the paperwork and paid and scheduled a deliver date. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. Your kidding me. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. Abe Abbas has more than 30 years experience in the furniture industry. The stop placement should have not been put on the check to begin with. So much for customer appreciation. Don't even think about getting a call back when you have issues. Terrible company to deal with! Go to Costco for furniture instead. Little did I know he had an ulterior motive. I was like "ok....I will wait..." 11/23/18: The cancellation was initiated on the same day of purchase. I was told it would "be restored to show room finish." Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. Not saying that is bad but wanted to state where it came from. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. So I thought for sure Ashley would back up their product and since I spent extra for the Warranty. ANY Veteran and their family should boycott this place. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. I really wanted this bed unbeknownst to me I would have to wait for this bed for a ridiculous amount of time. So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! Best Place To Find Ashley Furniture Good Quality: Furniture Tips You Ought To Know Of Not a whole lot goes into purchasing purchasing furniture. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. Frequently Living Room Furniture Questions Living Room Furniture by Ashley Furniture HomeStore From the latest styles of sectional sofas to durable engineered wood tv stands, Ashley HomeStore combines the latest trends with technology to give you the very best living room furniture. This chair is my life line. After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back....UGH, bottom line - they don't care about you or service. "Oh its on back order", "no its at the wear house" it will be there Saturday... No show. But when it is time to keep the promises, no one will help. Basically it was too late. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. Wayfair furniture is of high quality and reliable. Chad Spencer owns the Galleria store in houston. We started selling Flexsteel furniture in 2001. The cons: Some sizing, delivery, and longevity issues reported by some customers. The communication throughout this entire time has been horrible. Compare Ashley Furniture with Bob's Discount Furniture to determine which brand is best for your home. He finally spills the price after I start walking toward the exit. Is Ashley Furniture good quality? Gives you wrong information and promises of delivery dates were not met. Unethical. I was privileged to have Mr. Lonnie as my salesman. 2021-2022 Slumber Search $1,000 Scholarship. AND HE QUIT. I thought Ashley furniture was a decent quality furniture, but after researching online, I'm not so sure. Ashley Furniture Overview. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! 40% off and they have 12 month finance option. We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. To only be told out of stock and won't get one for another week. So after few attempts it was not going to happens. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. 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